How Much Does Aspect Call Center Software Cost?
Last Updated: April 26, 2023
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Aspect is the largest software company focused exclusively on the call center industry. The company has been in business since 1973 and its software is used by more than 5,000 customer service sites across the world to manage 125 million customer interactions per day.
Today's web-savvy consumers are forcing call centers to rethink the old way of operating. Simple telephone communication isn't enough anymore. Consumers are demanding options like web chat, e-mail messaging, and social media interaction. That's why it's important to choose a software company that understands how the modern customer communicates.
Aspect Software blends traditional call center tasks like call routing with modern, web-based forms of communication. They offer software and equipment for all of your call center functions, including customer services, sales, collections and telemarketing. Aspect's only focus is software for call centers, so the company understands the complex needs of your call center.
About Aspect Call Center Software #
Aspect's software can be customized to meet the specific needs of your call center. Choose an all-in-one software product that combines a variety of contact center functions or select from a number of individual applications. The company designs software for small and large call centers.
Aspect's main software product, Unified IP, is designed for larger call centers - generally those with at least 50 to 100 agents. It is available as either on-premise or hosted software and serves as the foundation for many of the company's applications, offering features such as:
- Inbound call routing
- Outbound dialing
- Internet, email and social media communication
- Interactive voice response (IVR) for automated communication using a keypad or speech recognition
- Campaign strategy assistance
In addition, Unified IP provides your agents with up-to-the-minute customer history information and alerts them to opportunities to sell additional products or services. The software has the ability to connect agents who are working remotely or from different call center sites.
For smaller businesses, Aspect offers a software product called Contact 2011. This newly-released software is designed for contact centers with 20-100 agents and includes many of the core functions of Unified IP.
Aspect Call Center Software Prices #
The cost of Aspect software varies widely based upon the type of software and the features you select. Prices for the smallest call centers begin at around $25,000, while a call center with 150 agents could pay upwards of $500,000.
According to a SearchCRM.com product directory of call center software, Aspect's Unified IP on-premise software ranges in price from $1,750 to $3,800 per agent for a call center with 150 agents. The price includes software and hardware.
Contact 2011 starts at about $25,000 for a call center with 20 agents.
In addition to the core software product, you may want to consider purchasing additional applications designed to reduce costs or improve your call center's workflow. The Seamless Customer Service application, for example, coordinates self-service and live agent functions.
According to Digital Software Magazine, Aspect's software applications run $150 to $600 per agent, depending on volume. Large call centers with hundreds of agents will pay on the lower end of that range due to a volume discount.
