Comparing Auto Dialer Services and Pricing
Last Updated: August 23, 2023
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Summary: Auto Dialer Software Cost #
Generally, auto dialers can range from as low as $20 to $500 or more per month. Some providers offer pay-as-you-go pricing based on the number of minutes used, while others offer subscription-based plans with different tiers of features and usage limits.
Simply put, automatic dialing software dials telephone numbers robotically. Use your company's computers to automate outbound calling through VoIP or regular phone lines. It can be a great asset if your company needs to reach out to many people to deliver a message.
Autodialers can be used to conduct surveys, to broadcast a mass message or emergency alert, or to send marketing messages, product updates or delivery notices, just to name a few. Once the call has been answered, the autodialer plays a recorded message or connects the call to a live person.
Types of Autodialers #
You have two options with autodialers: buying equipment to run the system in-house or subscribing to web-based hosting plan. Many software providers offer both, and the best option depends on the number and frequency of calls you need to make. The more often you use the system, the more likely you are to recoup the larger upfront expense of purchasing an in-house system.
The term autodialer can be confusing because it is used to mean several different things. The kind of autodialing where a prerecorded message is played when someone answers the phone is known as voice broadcasting or "robo calls." If the call is connected to a real agent, it's called a predictive dialer. If the caller is asked to take a survey, it's referred to as outbound interactive voice response or "robo surveys."
Autodialers are fully customizable to meet the needs of tiny companies or major corporations. You can buy a system that accommodates as few or as many calls as you need to make. Calls can be made over the Internet, a traditional hard phone or just a phone line.
Autodialer Average Costs #
Auto dialer pricing can vary depending on the provider and the pricing model they offer. Here are some common ways auto dialer services are charged:
Per User Pricing: Some auto dialer providers charge on a per user basis. This means you'll pay a monthly fee for each user or agent who will be using the auto dialer. Prices can range from around $50 to $300 per user per month, depending on the features and capabilities offered.
Per Minute Pricing: Some providers offer pricing based on the number of minutes used. You'll be charged for each minute the auto dialer is actively making calls. This can be a suitable option for businesses with varying call volumes, as you only pay for what you use.
Tiered Plans: Many providers offer tiered plans with different levels of features and usage allowances. You'll pay more for higher tiers that offer advanced features and support for larger call volumes.
Pay-as-You-Go: Some providers offer a pay-as-you-go model, where you purchase a certain number of minutes in advance and use them as needed. Once the minutes are used up, you can purchase more.
Flat Monthly Fee: Some providers offer a flat monthly fee that includes a certain number of minutes or users. Additional charges may apply if you exceed the allotted usage.
Custom Pricing: For larger businesses with specific needs, some auto dialer providers offer custom pricing plans. This allows you to tailor the features and pricing to your exact requirements.
Pricing for the Best Auto Dialer Companies #
Here are some top auto dialer companies and a brief overview of their services and pricing.
|Auto Dialer Company||Overview||Pricing|
|DialMyCalls||Voice and SMS broadcasting services with auto dialing. Pricing based on call credits or texts.||Starting at $7.49/25 call credits|
|PhoneBurner||Power dialer solution with email tracking.||Starting at $149/user/month|
|NinjaDialer||For outbound dialing & appointment setting||Starting at $149/user/month|
|Calley Automatic Call Dialer||Cloud-based automatic call dialer software for your sales team||Starting at $29/month for 1 user|
|Five9||Cloud-based contact center solutions with auto dialing features. Customized pricing based on business needs.||Customized Quote|
|CallHub||Auto dialing and text messaging solutions for campaigns and businesses.||Starting at $0.02/minute|
|Dialpad||Auto dialer as part of a cloud communication platform.||Starting at $15/user/month|
|Aircall||Cloud-based phone system with auto dialing capabilities.||Starting at $30/user/month|
|Kixie||Sales engagement platform with auto dialing.||Starting at $65/month|
|Genesys Cloud||Cloud-based contact center solutions with auto dialing. Customized pricing based on business needs.||Customized Quote|
|Voiptime Cloud||Auto dialer platform for sales. Customizable pricing based on users and features.||Contact Sales|
Auto Dialer Service Example Prices Paid #
We interviewed several companies to find out how much they paid for their auto dialer service.
Plumbing company with 15 technicians paid $200/month + $0.02 per minute. With ~5,000 minutes per month, total cost ~$300 monthly.
Home security provider paid flat fee of $500/month for unlimited minutes.
Staffing agency paid $0.04 per minute without monthly minimum. With 12,000 minutes per month, cost was $480 monthly.
Political campaign paid $150/month + $0.06 per minute for get-out-the-vote calls, costing ~$1,200 per month.
Solar company prepaid $3,000 for 150,000 minutes upfront, averaging 10,000 minutes per month at no additional cost.
Insurance agency prepaid $750 for 50,000 minutes up front, averaging ~4,000 minutes per month at $150 monthly equivalent.
Non-profit paid $0.08 per minute for 8,000 minutes per month, totaling $640 monthly.
Typical costs range from $0.02 to $0.08 per minute, with monthly minimums or prepaid plans from $150 to $500 per month.
How Auto Dialers Work #
Auto dialers use predictive dialing technology to automatically make outbound calls from a stored list of phone numbers.
The system dials multiple numbers at once, detecting in real-time if a call is answered by a human or a voicemail/answering machine.
When a call is answered by a person, the dialer quickly connects the call to an available agent.
If no agent is available, the dialer either plays a prerecorded message or hangs up and redials later.
Predictive algorithms estimate answer rates to dial just enough calls to keep agents busy without overdialing.
Dialer systems are hosted in the cloud or on premises with carrier connections.
Calls can be customized with interactive voice menus and pre-recorded messages.
Call and agent performance is tracked in real-time and optimized.
APIs and integrations connect dialers with contact databases like CRM systems.
By automating outbound calling, auto dialers allow organizations to efficiently contact large numbers of leads and customers for sales, services, surveys and more.
Watch: What is an Auto Dialer & How it works? #
Watch this video to review the benefits of an auto dialer.
Auto Dialer Rules and Regulations #
TCPA Consent - Requires prior express consent before calling or texting using an auto dialer or prerecorded voice.
Do Not Call Registry - Numbers on the national DNC registry cannot be called unless express permission given.
Time of Day Restrictions - TCPA prohibits calls before 8am or after 9pm unless expressly permitted.
Identifying Messages - Prerecorded messages must state entity calling and contact info within 2 seconds.
Honoring Opt-Out Requests - Any opt-out requests must be honored immediately and contacts removed from calling lists.
Penalties - Violations incur fines of $500 to $1,500 per call from the FCC, and further civil class action damages.
Robocall Blocking - Major carriers now block auto-dialed calls not meeting regulatory standards.
To avoid severe penalties, auto dialer users must ensure full compliance with TCPA and DNC regulations when contacting any prospects or customers. Reputable providers ensure dialers have these protections built-in.