Alvaria Pricing: Revolutionizing Call Center Operations with Advanced Software Solutions
Last Updated: August 21, 2023
Fact Checked By: Ashley Smith
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Alvaria, formerly known as West Corporation, acquired Aspect Software in October 2018. The acquisition led to the formation of Alvaria, a company that specializes in providing customer engagement and contact center solutions.
Today's web-savvy consumers are forcing call centers to rethink the old way of operating. Simple telephone communication isn't enough anymore. Consumers are demanding options like web chat, e-mail messaging, and social media interaction. That's why it's important to choose a software company that understands how the modern customer communicates.
Alvaria Software blends traditional call center tasks like call routing with modern, web-based forms of communication. They offer software and equipment for all of your call center functions, including customer services, sales, collections and telemarketing. Alvaria's only focus is software for call centers, so the company understands the complex needs of your call center.
About Alvaria Call Center Software #
Alvaria, formerly known as Aspect Software, is a leading provider of advanced call center software solutions designed to revolutionize customer engagement and optimize contact center operations. The company's rebranding in 2021 reflects its commitment to delivering innovative technology for exceptional customer service and workforce optimization.
Alvaria's software offers a comprehensive suite of tools that enable businesses to deliver seamless customer experiences across various communication channels, including voice, email, chat, SMS, and social media.
With a focus on cloud-based solutions, Alvaria eliminates the need for complex on-premises infrastructure and offers scalability and flexibility to adapt to changing customer demands. The software includes workforce management features for forecasting call volumes, scheduling agents, and enhancing staffing efficiency. Advanced analytics and AI-driven capabilities enable predictive analytics for proactive customer engagement and personalized interactions. Integration with existing systems and customization options allow businesses to align the software with their unique processes and strategies, while outbound campaign support and self-service options contribute to enhanced customer experiences.
Alvaria's dedication to innovation and customer-centric solutions makes it a trusted partner for organizations seeking to elevate their customer service capabilities and achieve operational excellence in the call center industry.
Alvaria Call Center Software Prices #
The cost of Alvaria software varies widely based upon the type of software and the features you select. Prices for the smallest call centers begin at around $25,000, while a call center with 150 agents could pay upwards of $500,000.
According to a SearchCRM.com product directory of call center software, Alvaria's Unified IP on-premise software ranges in price from $1,900 to $3,700 per agent for a call center with 150 agents. The price includes software and hardware.
Contact 2011 starts at about $25,000 for a call center with 20 agents.
In addition to the core software product, you may want to consider purchasing additional applications designed to reduce costs or improve your call center's workflow. The Seamless Customer Service application, for example, coordinates self-service and live agent functions.